Stop Treating Meetings As Discrete Events. Build Relationships Instead
Almost every large organization has too many meetings. Some organizations try to fix the problem by adopting meeting management protocols. They’re missing the forest for the trees. Meetings don’t stand alone. They are tools to help people move projects, programs, and...
Relooking At Flipping The Classroom For Business Meetings
One of my early articles was Follow the ‘Flipped Classroom’ Model in Business Presentations. The main point was that it was time to flip your business meeting model. I noted that the norms for teaching and presenting information in the classroom were...
Why Letting Others Win Arguments Is So Empowering
Letting others win arguments is empowering because it positively reinforces what you’ve asked them to do. It all goes back to the ABC’s of behavior modification – Antecedent, Behavior, Consequence. It’s easy to tell people you want to hear their perspective...
Why The Right Level Of Customer Service Is A Strategic Choice
While different organizations provide different levels of service—from dismissive to reluctant to systematic to reactive to anticipatory—the most effective do it by choice. They understand the return on their service investment and invest appropriately. For those...














