Why The Right Level Of Customer Service Is A Strategic Choice
While different organizations provide different levels of service—from dismissive to reluctant to systematic to reactive to anticipatory—the most effective do it by choice. They understand the return on their service investment and invest appropriately. For those...
How To Enhance Your Influence And Impact
Enhance your influence and impact by focusing on the mission-critical parts of your role and adapting to the culture of the organization to do “Their job, their way.” In most jobs, people find meaning and value by being able to influence others and have a direct and...
Why And How You Should Switch To Decision-Enabling From Decision-Making
If decisions have to go through you, you’re the choke point at the bottom of the funnel, controlling the flow. Conversely, if you provide clear direction, resources, bounded authority, and accountability, enabling others to make decisions, you turn the funnel into a...
A Masterclass In Personal Branding By Amanda Gorman
22-year-old poet Amanda Gorman burst into the country’s attention at Joe Biden’s inauguration like a brilliant sunrise. She’d been honing her craft for years below the horizon and the light of her personal brand had been growing steadily, living three lessons for...
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