The Merger & Acquisition Leader’s Sub-Playbook #7 – Change Management
Per our earlier article on A Merger & Acquisition Leader’s Playbook For Success, avoid the traps of 1) poor strategic focus, 2) poor cultural integration and/or 3) poor delivery of synergies by leveraging the full playbook and its seven...
Why Letting Others Win Arguments Is So Empowering
Letting others win arguments is empowering because it positively reinforces what you’ve asked them to do. It all goes back to the ABC’s of behavior modification – Antecedent, Behavior, Consequence. It’s easy to tell people you want to hear their perspective...
Why The Right Level Of Customer Service Is A Strategic Choice
While different organizations provide different levels of service—from dismissive to reluctant to systematic to reactive to anticipatory—the most effective do it by choice. They understand the return on their service investment and invest appropriately. For those...
When And How To Tell, Co-Create Or Delegate
First, understand the difference between the three. Then, tell for compliance. Co-create for commitment. Delegate for accountability. Tell In Bryan Smith’s Tell – Sell – Test – Consult – Co-create framework for persuading others, Telling is one-way...
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