Tag: relationships
The One Thing Every Parent Must Do This Holiday Season
milk moments of live, face-to-face interactions for every ounce of relationship-building potential
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The Secret of Happiness Revealed by Harvard Study
Happiness comes from choosing to be happy with whatever you do, strengthening your closest relationships and exercising more to maintain your health.
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Why You Must Rethink Your Attitude To Service Recovery
A service break is a relationship break. You have to reconnect with the person wronged
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Working To Strengthen Your Leadership? Accept More Bids To Connect.
to strengthen your leadership you must turn toward and accept bids for connection instead of turning away from them.
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Curating Relationship Building to Accelerate Onboarding
the heart of a strong onboarding program for new team members must be relationship building.
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Leading the Unmanageable to Do Amazing Things
There was no way Chris Lin could survive inside the Coca-Cola culture. So, I gave him a two-year unbreakable consulting contract and invited him to be our voice of truth. One of…
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A Framework for Turning Individuals’ Strengths into Team Synergies
Enter Phil and Allan Maymin and Eugene Shen to create the “Skills Plus Minus” framework. Marrying that with my BRAVE leadership model yields five steps: Understand the context in terms…
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Building relationships when onboarding more important than being right
Early on, it's so tempting to impress everyone with how much you know. It's so tempting to secure your rightful place in the pecking order of intellectual capabilities, subject-matter knowledge,…
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Masks are for Halloween, not onboarding
Making a genuine connection with others on either side of onboarding can only happen if you take off your mask. We all wear different masks at different times. Sometimes they…
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