Tag: leadership
IBM, Ritz-Carlton and Yum! Brands Empower Front Line Employees… Do You?
The strongest leaders get that it’s not about them. It’s about the others. Whether you call them “first followers” or “front line,” leadership is about inspiring and enabling others to…
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New Leader’s Playbook Highlights: A 2012 Year in Review
Readers of The New Leader’s Playbook in 2012 were most interested in 1) getting a job, 2) onboarding into a new job, and 3) BRAVE leadership in the job
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Three Steps to Managing Executive Onboarding as the Crucible of Leadership It Is
Whether you are a new leader yourself or are helping a new leader transition into a new job or assignment, give executive onboarding the attention it deserves by thinking in…
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Beyond 10,000 Hours: The Constant Pursuit of Mastery
People will follow someone who takes them to a happy place in a happy way. But they will devote themselves to the cause of a BRAVE leader who helps them…
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Three Keys to a Winning Attitude in a Service Business
If you create value for your customer primarily through service or support, you must be responsive and flexible. This is an attitude choice across strategy, posture and culture. This is…
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Leading the Unmanageable to Do Amazing Things
There was no way Chris Lin could survive inside the Coca-Cola culture. So, I gave him a two-year unbreakable consulting contract and invited him to be our voice of truth. One of…
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A Framework for Turning Individuals’ Strengths into Team Synergies
Enter Phil and Allan Maymin and Eugene Shen to create the “Skills Plus Minus” framework. Marrying that with my BRAVE leadership model yields five steps: Understand the context in terms…
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BRAVE Leadership
BRAVE leadership is not about you as the leader. It's about inspiring and enabling others. You can earn their devotion to an important cause by focusing on behaviors, relationships, attitudes,…
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Steelcase CEO on How Office Layout Impacts Corporate Culture
Your office environment is not just the context for what you do, it’s an important choice itself. There is no one best environment for all organizations. Instead, plan and put…
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