Category: Team & Culture
Three Keys to a Winning Attitude in a Service Business
If you create value for your customer primarily through service or support, you must be responsive and flexible. This is an attitude choice across strategy, posture and culture. This is…
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Lessons From Citibank’s New CEO Announcement Cascade
Here's an example announcement cascade timeline: One-on-one conversations with those emotionally impacted – early morning Small group meetings with those directly impacted – late morning Formal announcement, concurrent with large…
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The Three Requirements for Consulting Success per Deloitte Consulting CEO Jim Moffatt
Want to try consulting? Be different, be strong and be committed. Or be something else.
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Northeastern University’s Fight or Flight Decision
Survival of the fittest is all about survival of those most able to adapt to changing circumstances. Sometimes you have to flee in order to be able to fight another…
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Leading the Unmanageable to Do Amazing Things
There was no way Chris Lin could survive inside the Coca-Cola culture. So, I gave him a two-year unbreakable consulting contract and invited him to be our voice of truth. One of…
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A Framework for Turning Individuals’ Strengths into Team Synergies
Enter Phil and Allan Maymin and Eugene Shen to create the “Skills Plus Minus” framework. Marrying that with my BRAVE leadership model yields five steps: Understand the context in terms…
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Seven Keys To Adjusting To A New Boss
Proactively tell your new boss that you want to be part of the new team and be willing to change.
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Mergers and Acquisitions Are Not Strategies. They Are Tactics.
The critical point is to leverage mergers and acquisitions as tools to accelerate strategic shifts, not as answers on their own.
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How TriZetto’s CEO Changed Its Culture By Changing Its Attitude
Changing an organization’s culture is hard. But as Peter Drucker famously said, “Culture eats strategy for breakfast.” A counter-cultural strategy will fail every time. It may look like your new…
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