The most important moments of impact involve one human being connecting with another human being. The relationship could be emotionally charged, direct, or indirect. Either way, what you’ve thought through and done before sets up the moment of impact and what happens afterwards as you think through and implement how to connect.
(Note this is the fourth of The Five Most Important Questions for BRAVE Leaders.)
Setting up, managing, and following through from those moments of impact well requires a tremendous amount of thinking and work. In many ways, this is the heart of inspiring and enabling others.