You can’t always control what happens. But you can choose how to react to what happens. When Mariah Carey ran into a technical glitch on live TV in Times Square on New Year’s Eve, she chose to storm off the stage. When Monalisa Arias was faced with multiple technical gaps on the stage in the jungle in Panama last week, she not only completed her performance, but also used what happened to build an even stronger connection with her audience. The lesson is about preparation, confidence and agility.

Monalisa Arias did three things:

  1. Recognize and acknowledge the problem.
  2. Bring the audience in to be part of the solution.
  3. Adjust plans as required to deliver a superior result.

It’s a model any performer or public speaker can use with almost any audience.

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