Competence, Confidence, and Caring in Onboarding

“…there are three things that matter. The first is competence — just being good at what you do, whatever it is, and focusing on the job you have, not on the job you think you want to have. The second one is confidence. People want to know what you think. So you have to have enough desirable self-confidence to articulate a point of view. The third thing is caring. Nothing today is about one individual. This is all about the team, and in the end, this is about giving a damn about your customers, your company, the people around you, and recognizing that the people around you are the ones who make you look good.”

– from Adam Bryant’s interview with William Green, CEO of Accenture, NY Times, November 21, 2009

Sound advice for any leader.  Particularly applicable to those starting new roles:

Competence matters

If you can’t do the job, you can’t do the job.  Make sure you’ve got the strengths required to be more than competent in the job before you accept it.  If you aren’t competent, they will find you out.

Confidence matters

It’s not enough to be competent.  You must be perceived to be competent.  What people think of you is at least partially dependent upon what you think of yourself.  Confidence is contagious.

Caring matters

It’s not enough to be competent and confident.  You must actually care.  People care about the people that care about them.

So find a job you can do, that you’re confident about doing and that you care about doing.  It will make your onboarding and tenure that much easier.

George Bradt – PrimeGenesis Executive Onboarding and Transition Acceleration.

Read More Articles

Confident executive standing on a modern stage, delivering a presentation
Act Like You’re Already Successful to Jump-Start Success

Success doesn’t start when you “make it.” It starts when you behave like you already have. The best leaders - whether they are taking on a new CEO role, launching…

Read Article
Picture of the Allies Normandy World War II amphibious assault D‑Day
Why Leaders Get the Followers and Decisions They Deserve

Leaders don’t simply get the followers they deserve; they get the decisions they design for. When leaders understand the different ways people create value - artistically, scientifically, and interpersonally -…

Read Article
Primegenesis Operational Leadership
The Underappreciated Power of Operational Leadership

Operational leadership is the undervalued fulcrum between theory and reality. It is where strategy stops living in slide decks, where culture becomes observable behavior, and where tactics gain the coherence…

Read Article
NBA Champions game
The Stockdale Paradox: Preparing Your Leadership Team for Adversity

Down 29 points in the third quarter of Game 4 of the 2026 NBA Finals, the New York Knicks did something that had never been done in Finals history. With…

Read Article
Building Accountability in High-Performing Teams: From Slogan to Commitment

Turning empowerment from a slogan into a mutual agreement and engagement from an attitude into observable commitment  Almost every leader says they want empowered people. Almost every employee says they…

Read Article
Clear road
What To Do When Others Don’t Do What They Said They Would Do

One of the most predictable realities is that not everyone does what they said they are going to do - and even fewer do it when they said they would…

Read Article