Policies Inhibit. Guidelines Enable. Why?

The more policies you have in place, the less effective your organization. This is all about the difference between compliance, contribution and commitment. If you tell someone what to do and utilize constraining polices, the best you can hope for is compliance....

How to Handle Good and Bad Mistakes

Yes Virginia, there are good mistakes. They need to be handled differently than do bad mistakes. In general, encourage intentional mistakes with minor impact and consider, excuse or prevent the rest. Encourage intentional mistakes with minor impact. Consider...