Answer ‘What If?’ Questions to Prepare for Field Promotions
Answer ‘What If?’ Questions to Prepare for Field Promotions

The keys to managing the risk of promoting people much earlier than they are ready are: Be Prepared Manage the Hand-Off Learn and Adjust in Real Time

Read Article
Want to Change the World? Define Your Organization’s Attitude
Want to Change the World? Define Your Organization’s Attitude

Successful organizations like Apple, Coca-Cola, the Red Cross and Ritz-Carlton all have a distinct attitude. For example, Apple leads its competitors in designing innovative products. Winning attitudes do not emerge by…

Read Article
Twenty Four BRAVE Frameworks for a Happy New Year
Twenty Four BRAVE Frameworks for a Happy New Year

Happy New Year!  My gift to you is 24 BRAVE frameworks that can help make your coming year happier.  Headlines here.  Click through to the original articles (on a combination…

Read Article
How the Red Cross’s Charley Shimanski Inspires Others with Communication at the Heart of the Mission
How the Red Cross’s Charley Shimanski Inspires Others with Communication at the Heart of the Mission

Charley physically and emotionally puts his arms around people and draws them close to him, making them feel better about themselves. He does this face-to-face, one-on-one, and with his equally…

Read Article
Red Cross Disaster Services – a Lesson in Motivation

I'm spending this week with the leadership of the American Red Cross Disaster Services - in theory to help roll out an iterative approach to disaster management to 140 of…

Read Article
What Choices Direct Actions
What Choices Direct Actions

"Strategy" may be one of the most mis-used business words around.  Just as many teenagers seem to punctuate their sentences with "like", "you know", "what I'm trying to say", and…

Read Article