Onboarding Issue: Operating in Isolation
Onboarding Issue: Operating in Isolation

One organization hired a new global head of customer service.  Unfortunately the division managers thought they were in charge of customer service for their divisions and did everything they possibly…

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Onboarding issue: Solving the Wrong Problem
Onboarding issue: Solving the Wrong Problem

One organization hired a new Controller for one of its divisions.  A week after she started, the company decided to merge her division with another and eliminated her job. The…

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Onboarding – An Integrated Approach to Recruiting, Orienting and Managing New Employees
Onboarding – An Integrated Approach to Recruiting, Orienting and Managing New Employees

The core premise of our new book, Onboarding[1], is that things work better when all efforts to recruit, orient, and manage new employees point in the same direction, integrated into…

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Onboarding: How To Get Your New Employees Up To Speed In Half The Time
Onboarding: How To Get Your New Employees Up To Speed In Half The Time

Our new book, Onboarding, ships from the publisher to stores this week.  Very exciting - at least for us. One Integrated Total Onboarding Program (TOP) The core premise is that…

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Onboarding Into a Family-run Company
Onboarding Into a Family-run Company

In many ways, joining a family-run company is no different than joining any other organization. The seven risks of onboarding still apply (organization, role, personal, learning, relationships, delivery, adjustment). The…

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Pause to accelerate
Pause to accelerate

This week has been different.  More people downloaded onboarding tools from our book.  More people told me they are starting new jobs.  It felt different.  It felt better. People onboarding…

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Onboarding: Direction, Leadership, Team
Onboarding: Direction, Leadership, Team

We continue to look at onboarding from two perspectives:  from the perspective of the leader moving into a new position; and from the perspective of the hiring manager bringing someone…

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ONBOARDING INTO THE COMMUNITY
ONBOARDING INTO THE COMMUNITY

Henry Mintzberg has some interesting thoughts in the July-August 2009 Harvard Business Review on “Rebuilding Companies as Communities”.  He suggests that “Middle managers, who see the connections between operations and…

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In Praise of Milestones
In Praise of Milestones

Dominique was 60 days into onboarding into a new job and had asked for progress updates from her direct reports.  She was told things were going fine.  While she hoped…

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