Tag: Culture change
How DHL Instilled A Customer-Focused Mentality Among Its Employees
Culture may be an organization’s only truly sustainable competitive advantage, but changing it is hard. The best approach is to pick one dimension and change that first.
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Culture Change & The Catholic Church: What The New Pope Can Learn from Past Leaders
The implications for business leaders are: Culture matters. For most of us, culture is the only sustainable advantage In general, start a culture change with an attitude change Treat culture…
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How TriZetto’s CEO Changed Its Culture By Changing Its Attitude
Changing an organization’s culture is hard. But as Peter Drucker famously said, “Culture eats strategy for breakfast.” A counter-cultural strategy will fail every time. It may look like your new…
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