Tag: communication
Publish your opening hours during onboarding
I know it's old school, but I decided to go to an actual store this morning to buy a Christmas present. Busy day, so I decided to get there early. …
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"Speak only if you can improve upon the silence."
In a world in which we're all attacked by an ever-growing cacophony of sights, sounds, smells, beeps, creeps and sleep-depriving tweets, silence is increasingly golden. (Of course, this is from…
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Influence vs. Control when Onboarding
As we're working through the upcoming 3rd edition of The New Leader's 100-Day Action Plan, we're challenging ourselves on what new leaders control vs influence. New leaders should take control…
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Lead Forward, not Backward
Lead forward in the direction of goodness and not just away from a bad present. It's so easy to trash the past or the present that many get stuck doing…
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Onboarding is a confidence game
Our firm runs confidence games. The business result we deliver is helping new leaders and their teams deliver Better Results Faster. The personal win we deliver is a reduced risk…
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Actors Must Actually Act
Too many words. Not enough action. Too many tales "told by an idiot, full of sound and fury, signifying nothing". (1) It's not enough to know what matters. It's not…
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Learn, Contribute, Decide, or Waste Time in Meetings
Arguably all anyone does in meetings is learn, contribute, decide, or waste time. Some tips on managing the first three to minimize the fourth: Learn: This is about the transfer…
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Silence Speaks Volumes
The Supreme Court regularly declines to hear cases. These choices send very powerful messages about what they think is less important. You can't say some things are more important without…
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Leverage Public Hangings
Some actions, like public hangings, communicate more forcefully than any words or pictures ever could. There's no question that it is generally important for a new leader to be assimilated…
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