Three Keys to a Winning Attitude in a Service Business
Three Keys to a Winning Attitude in a Service Business

If you create value for your customer primarily through service or support, you must be responsive and flexible. This is an attitude choice across strategy, posture and culture. This is…

Read Article
BRAVE Leadership
BRAVE Leadership

BRAVE leadership is not about you as the leader. It's about inspiring and enabling others. You can earn their devotion to an important cause by focusing on behaviors, relationships, attitudes,…

Read Article
Following Gabrielle Giffords’ BRAVE Leadership
Following Gabrielle Giffords’ BRAVE Leadership

Giffords is not acting like a victim. She is demonstrating BRAVE leadership at its best: She did not choose the context (environment) for her leadership. She did not choose to…

Read Article
Paul Callahan Wins the Match Race Inside the Fleet Race to Go Back to the Olympics
Paul Callahan Wins the Match Race Inside the Fleet Race to Go Back to the Olympics

    Paul Callahan won the Olympic trails this past weekend and will represent the USA again  in the Paralympic Sonar class in the UK this upcoming summer.  I previously…

Read Article
Twenty Four BRAVE Frameworks for a Happy New Year
Twenty Four BRAVE Frameworks for a Happy New Year

Happy New Year!  My gift to you is 24 BRAVE frameworks that can help make your coming year happier.  Headlines here.  Click through to the original articles (on a combination…

Read Article
How John Smale Changed the Business Environment for Procter & Gamble
How John Smale Changed the Business Environment for Procter & Gamble

In the pantheon of signs, symbol, and stories that help people understand Procter & Gamble’s (P&G) culture, one of the classics is how former P&G CEO John Smale got the…

Read Article
The New Leader’s Playbook

Moving into new roles are crucible events of leadership and some of the toughest challenges people face. Nearly half of new leaders fail in their first 18 months. In that…

Read Article
PrimeGenesis Talks, Workshops, and Webinars
PrimeGenesis Talks, Workshops, and Webinars

For the most part, people are interested in our perspective on one of two broad subjects: onboarding and leadership.  Onboarding: We have built expertise around people making complex transitions into…

Read Article