Category: Team & Culture
Paint the grass like Disney does.
Paint the grass to improve your new hires' onboarding experience. Disney is committed to guests enterring parks that look as good as they did on the day they were opened…
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Onboarding logic
Like the duck sailing smoothly along the surface while paddling like mad underneath, what looks like a logical, sequential approach to onboarding is actually an ongoing series of constant iterations.…
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If You Don’t Say It, It Doesn’t Exist
Richard Wolfe, author of Revival, The Struggle for Survival Inside the Obama White House”, spoke this morning on NPR Morning Edition about the communications problems in the Obama White House. …
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Play to enlightened self-interest
No one cares about you ...unless it's in their best interest to do so. de Tocqueville put it well: "an enlightened regard for themselves constantly prompts them to assist each…
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Tow truck drivers and bad bosses
Why is a bad boss like a tow truck driver? Both think they can ignore the rules of the road if they just put their blinking lights on, and neither…
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The Working Girl Question
Oren Trask was CEO of media conglomerate, Trask industries. He was particularly gifted in choosing great people. Behavioral interviews are useful...to a point. It's essential to separate out people who…
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The Board Two-Step
Ken Chenault's approach to board management + Bryan Smith's approach to persuasion = the board two-step. Bryan Smith lays out five levels of persuasion Tell - The traffic policeman on…
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CEO Success – Howard Fluhr
One of my heroes gave the talk at the opening dinner of this week's CEO Boot Camp. I've known Howard Fluhr since we started running CEO Boot Camps in 2005. …
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The tragedy of the common shareholder
Maximizing shareholder value is not working. It's driving so many short term decisions that we seem to be destroying our collective futures. It's the tragedy of the common all over…
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