Category: Team & Culture
The Goldilocks Middle Way Between DIY and Outsourcing
The essence of the Goldilocks approach is breaking apart outsourcing decisions into their components
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Beyond 10,000 Hours: The Constant Pursuit of Mastery
People will follow someone who takes them to a happy place in a happy way. But they will devote themselves to the cause of a BRAVE leader who helps them…
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Where Should You Play? The Secret to Investing Your Time and Talent for Maximum Impact and Reward
Where it matters is most likely going to be where there is an unmet need that has a meaningful impact on peoples’ lives. Where you can win is not just…
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Follow the “Flipped Classroom” Model in Business Presentations
It’s time to flip your business meeting model. The norms for teaching and presenting information in the classroom are making a 180-degree about face, and this change has tremendous implications…
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Three Keys to a Winning Attitude in a Service Business
If you create value for your customer primarily through service or support, you must be responsive and flexible. This is an attitude choice across strategy, posture and culture. This is…
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Lessons From Citibank’s New CEO Announcement Cascade
Here's an example announcement cascade timeline: One-on-one conversations with those emotionally impacted – early morning Small group meetings with those directly impacted – late morning Formal announcement, concurrent with large…
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The Three Requirements for Consulting Success per Deloitte Consulting CEO Jim Moffatt
Want to try consulting? Be different, be strong and be committed. Or be something else.
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Northeastern University’s Fight or Flight Decision
Survival of the fittest is all about survival of those most able to adapt to changing circumstances. Sometimes you have to flee in order to be able to fight another…
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Leading the Unmanageable to Do Amazing Things
There was no way Chris Lin could survive inside the Coca-Cola culture. So, I gave him a two-year unbreakable consulting contract and invited him to be our voice of truth. One of…
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