Category: Team & Culture
How Leaders Can Address The Elephant(s) In The Room
Think in terms of three different types of issues and ways of dealing with them (or not): 1. Ignored: Tackle head on or defer 2. Imagined: Talk about to make…
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How Army Intelligence Techniques Apply To Business Leads
I recently spoke with Amnon Mishor, who took what he learned as an Israeli intelligence officer and applied it to finding business-to-business prospects for his company, Leadspace. It models an organization’s…
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Lifeway CEO's Secret Ingredient? Attitude
Can you easily describe your leadership attitude? This might surprise many, but attitude is more important than you think. After all, attitude is the pivot point of BRAVE leadership.
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Lifeway CEO’s Secret Ingredient? Attitude
Can you easily describe your leadership attitude? This might surprise many, but attitude is more important than you think. After all, attitude is the pivot point of BRAVE leadership. As I’ve…
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Inspiring and Enabling Evolutionary Innovation from Middle Managers
The bottom line is that innovation is not an optional exercise. Darwin’s lesson is that survival of the fittest is about those best able to adapt. Adapting requires innovation. You can’t…
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How Salesforce And Deloitte Tackle Employee Engagement With Gamification
This is about encouraging BRAVE behaviors. For each employee, figure out what behaviors have the most impact. Make sure those employees know what is expected and have the tools, resources…
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Dr. Bridget Duffy Puts The ‘Care’ Back Into Healthcare
Every once in a while we all need to hit the reset button and remind ourselves about our shared purpose. A case in point is healthcare where the focus on…
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The Winning Approach To Customer Service Is Just Common Sense
To be clear, either approach to customer service is a viable path to winning. Just don’t get caught in the middle, trying to charge a premium price for low-cost service.…
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Four Tips For Choosing The Right Business Shortcuts
1. Shortcut tasks others can do better than you can 2. Shortcut administrative tasks 3. Invest in innovation in and around your core benefit 4. Invest to find, secure and…
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