Category: Team & Culture
Why The Right Level Of Customer Service Is A Strategic Choice
While different organizations provide different levels of service—from dismissive to reluctant to systematic to reactive to anticipatory—the most effective do it by choice. They understand the return on their service…
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Why Enemies Are So Important In Team Building
“The enemy of my enemy is my friend.” – Ancient proverb “United” is theoretically useless. It becomes practically useful only when we’re united against something or united for something.…
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Why Starbucks Naming Howard Schultz As Interim CEO Is A Huge Red Flag
Charan thinks this inflation will not be temporary and will take a number of years to work through the system. He thinks there’s a possibility of it becoming “insidious” as…
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Why You Should Sacrifice Ideal Job Criteria For Long-Term Goals In Choosing Your Next Job
A BRAVE approach to finding your next job gives you a framework for adding deliberate thinking to an emotional process and your ultimate choice. The crux of the issue is getting at…
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The Most Important Lesson Every Company Should Learn From KKR’s CEO Transition
1. Take your long-term future capability planning seriously. Flesh out your future state. Understand your current reality. Identify current people with the talent required to fill future roles and follow…
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How The Most Effective Delegators Partner To Help Teams Serve Others
Partners beat bosses. If you tell your people to do things as their boss, the best you can ever hope for is compliance. If you partner with them to serve…
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The Secret Sauce In The Best Problem-Solving Meetings
1. Keep focus on helping someone or something outside the meeting. 2. Ensure task clarity, concreteness and appropriateness. 3. Help all understand the meeting design, flow and their own roles.
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How Best To Engage Remote Attendees In Blended Remote/In-Person Meetings
When a meeting is predominantly in-person, those joining remotely inevitably miss some of the conversation in the room – especially when more than one person is speaking at the same…
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Why The Leader As Cheerleader Is So Hard And So Important
Ever notice how great pep talks all have the same message? In one way or another, they all say, “Believe in yourselves.” It’s straight out of Virgil’s “They can because…
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