Category: Leadership Skills
How To Deliver Extraordinary Customer Experience Even When People Don’t Want Your Help
Embrace the challenge, get the components in place, and then orchestrate delivery with the passion your customers deserve.
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The One Most Important Thing To Do When Leaving An Executive Position
Understand the context. Choose your future. Then, most importantly, manage your personal brand in a way that strengthens long-term relationships.
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Why Linda Findley Kozlowski Is Doomed To Fail As Blue Apron’s New CEO
Koslowski may be able to get more people to try the service. But they won’t stick with it.
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How To Leverage The Magical Influence Of Proactive Reactions
You can’t control events, but you can choose how you proactively react to influence what happens next.
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How To Optimize Your Second 100-Days As An Executive Onboarding Into A New Leadership Role
In your second 100-days you need to turn your attention across, down and out to sustain momentum and deliver results.
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How To Leverage Purpose, Frameworks And Incentives To Increase Your Influence
Purpose drives emotion – why. Frameworks drive thinking – how. Incentives drive action – what.
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The ABCs Of Winning Graciously Per Duke Basketball Coach K. And UCF Coach Johnny Dawkins
Coaches Mike Kryzyzewki (Coach K.) and Johnny Dawkins of Duke and UCF gave a master class in winning graciously last night.
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Learnings From Boeing’s 737 Max, Coca-Cola, And Procter & Gamble On Crisis Management
To lead through a crisis, inspire and enable others to get things vaguely right quickly, and then adapt along the way - with clarity around direction, leadership and roles.
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How To Reduce Your Risk Of Failure As A New CEO
As an executive onboarding into a new role, do not trust your first impressions and instincts. Instead, stop and apply more deliberate thinking to create your personal onboarding plan.
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