Manage Executive Onboarding Risk With Three Key Questions
Manage Executive Onboarding Risk With Three Key Questions

Answer three key questions before you accept the job to mitigate organization, role and personal risks:

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Why You Must Rethink Your Attitude To Service Recovery
Why You Must Rethink Your Attitude To Service Recovery

A service break is a relationship break. You have to reconnect with the person wronged

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83% Of Mergers Fail — Leverage A 100-Day Action Plan For Success Instead
83% Of Mergers Fail — Leverage A 100-Day Action Plan For Success Instead

Craft and implement a 100-Day value acceleration plan to manage enterprise and personal cultural issues in a merger or acquisition

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Team Geographically Dispersed? Leverage All Senses To Keep Connected.
Team Geographically Dispersed? Leverage All Senses To Keep Connected.

Live beats visual beats audio beats written. Move up the communication hierarchy as much and as frequently as you can and leverage different tools across different senses to bridge the…

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Banish General Motors-like Bureaucracy. Embrace Hierarchy.
Banish General Motors-like Bureaucracy. Embrace Hierarchy.

Bureaucracy can rear its ugly head anywhere people create red tape, policies and procedures more focused on protecting their turf than on serving customers

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How to Win the War for Talent in 2015
How to Win the War for Talent in 2015

There has been a seismic shift in the war for talent. Those that do not understand that shift and change their approach to talent management are going to fall into…

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The Big Os: Oregon, Ohio State, Operational Excellence And Onboarding

The overriding lesson from yesterday’s college football playoff semi-finals was the importance of implementation.

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Resolve For 2015: Strengthen Your Own BRAVE Leadership
Resolve For 2015: Strengthen Your Own BRAVE Leadership

Webster defines "brave" as having or showing courage – the mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty. BRAVE is also an acronym for Behaviors,…

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What Yahoo’s Marissa Mayer (And You) Should Learn From Disney
What Yahoo’s Marissa Mayer (And You) Should Learn From Disney

focus on and leverage your existing strongest talents, knowledge, skills, capabilities. If you can supplement that with ways to compensate for your relative weaknesses, so much the better.

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