How Naming Jane Fraser CEO Advances Citibank’s Client Focus

Ultimately, all banks are in the client service business. Their product, money, is the ultimate commodity in that its value is literally written on its face. While that can design…

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Taking A Page Out Of Drew Brees’s Playbook To Lead Through COVID-19

It's one thing to break the single season passing NFL passing record after it stood for 27 years. It’s a whole other thing to lead through a pandemic. Or is…

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Why Managing Hand-Offs Is The Most Essential Skill For High Performing Teams

When some teams of high performers don’t quite gel, it’s due to breakdowns in communication. Each member may have the strengths required. They may mean well. But they’re not working…

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The Mindset Change Required To Make Virtual Team Rooms Work

A long time ago in a galaxy far, far away, people worked together in the same physical space. They could all look at the same things in the same dimension…

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How Joe Biden (And You) Can Keep Those Not Selected As VP Engaged

The Democrats will nominate Kamala Harris as Vice President this week. At the same time, there are more people that wanted the job and thought they had at least an…

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Why Vice President Is Not A Real Job

Vice President is not a job. It’s a title or level. In the case of the Vice President of the United States, the Constitution defines only two responsibilities: 1) Replace…

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What You Must Learn From Jim Hackett’s Failure As Ford’s CEO

Jim Hackett’s exit as Ford’s CEO should surprise no one. Billions of dollars in losses, a 40% drop in stock price, and complete lack of clarity around the way forward…

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How To Accelerate Through The COVID-19 Point Of Inflection

Andy Grove defined a point of inflection as “an event that changes the way we think and act.” Given COVID-19’s impact, the only question is whether you’re going to lead…

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Leveraging Excuses To Contact To Make Up For Lost Chance Encounters

It’s turning out that, for at least some, working at home is not so bad. Many have found ways to adapt. Some even think they’re being more productive. One of…

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