Why Audiences Get The Performances They Deserve

Audiences get the performances they deserve. Those paying less attention get less attentive performers. Those listening quietly allow performers to do what they set out to do. Those that engage…

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How To Fix The Fundamental Flaw In How You Measure Customer Satisfaction

measuring the wrong thing the wrong way and then doing the wrong things with the information anyway

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Heed the Pope: Eliminate False Tradoffs in Creating Jobs for Veterans

Business is a noble vocation, directed to producing wealth and improving the world.

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Future Capability Planning in Action: Bosch’s Acquistion of Battery-maker Seeo

If you’re not going to follow up your long-term strategic planning with future capability planning, don’t even bother starting

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Practical Strategy Lessons From Jimmy Carter, Jason Day And Donald Trump

when to over-invest in must win situations, when to adjust as appropriate to keep on things track, and when to walk away

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