What Matters Now: Other-Focused Leadership
Let’s mash up three ideas: 1) The world needs more other-focused leaders, 2) Happiness is good, or more precisely, three goods: doing good for others, doing things you are good at, and doing good for yourself. 3) Great leaders bring out others’ self confidence. “They...
Want To Be Wiser? Strive To Be Wrong.
“No one should be ashamed to admit they were wrong, which is but saying, in other words, that they are wiser today than they were yesterday.” – Alexander Pope Go further. Actively strive to be wrong. Run experiments to learn and grow. Get help from those with...
How Objective Functions Take The Emotion Out Of Disagreements
In linear programming, the objective function is the function that it is desired to maximize or minimize. The human interaction equivalent is what matters most. Agreement on that, and on the steps to get there, enables a more rational, linear way of ratcheting up...
Why Great Service Is A Two-Way Street Paved With Respect
Organizations get the customers they deserve. Customers get the service they deserve. It’s a two-way street paved with respect. When organizations and their customers are aligned on service expectations and treating each other with respect, things go well. When they...
John Hall
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