The ART Of Decision Rights
“Starbucks CEO Kevin Johnson is stepping down next month. Former CEO Howard Schultz will return in an interim role as the company seeks a successor by the fall.” So said an article from the Wall Street Journal this morning. Their article explains that Starbucks board...
Lessons On Following A Sacrificed Change Agent From McKinsey’s New CEO, Bob Sternfels
Most change agents don’t survive their own change. The job of those following them is to help the organization get over the trauma inflicted by the change agent and then move forward benefitting from the most important of those changes. This requires an emotional,...
Why Rolling Quarterly Planning Leads To Better Thinking And Resource Allocation
Dwight D. Eisenhower put it well. “Plans are worthless, but planning is everything.” His point was that plans are instantly out of date, but the knowledge and skills gained by exploring scenarios, options and contingencies help people anticipate and react to events as...
Learnings From Boeing’s 737 Max, Coca-Cola, And Procter & Gamble On Crisis Management
With Boeing and its 737 Max we’re seeing one more example of how not to manage a crisis. Through the years, many have done this well and less well. The common theme is that leading through a crisis is about inspiring and enabling others to get things vaguely right...
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