


Use The Working Girl Question To Separate Performance Strengths From Interview Strengths
Behavioral interviews are useful…to a point. It’s essential to separate out people with real performance strengths from those who know how to interview. There are a lot of people who can figure out how things happened in retrospect. There’s a smaller...
What Kraft Heinz’s New CEO Must Do To Pull A Phoenix
Had Miguel Patricio asked me before he accepted the job of CEO of Kraft Heinz, I would have told him not to walk away, but to run. Everything suggests he’s facing insurmountable barriers to success. But now that he’s there, the question is what he can do to pull a...
How To Deliver Extraordinary Customer Experience Even When People Don’t Want Your Help
The higher customers’ expectations, the harder it is to satisfy them. But it’s hardest to satisfy customers that don’t want to engage with you at all. In that case, embrace the challenge, get the components in place, and then orchestrate delivery with the passion your...
The One Most Important Thing To Do When Leaving An Executive Position
Everything communicates in a job transition whether starting, leaving, or doing both at the same time. One mark of integrity is being the same person in all situations. But different situations call for different approaches. So, when leaving a job, choose the right...