What you should do with people in the wrong roles depends. If they don’t have the motivation, fit or strengths required for your organization, fire them. If they do, split their role, or move them over, up or down as appropriate, re-focusing them. And if they’re actually in the right role for now, nurse them until…
Wrong for organization – Fire
Experienced leaders’ #1 regret is not moving fast enough on people. And the #1 thing high performers want is for leaders to get the dead wood out of their way. When leaders finally do move on people, the high performers may ask, “What took you so long?” What they’re not saying, but are thinking, is “We were beginning to doubt you.”
As discussed in The Three Different Ways to Fire Employees,
- Example-making is the most aggressive approach, utilized to send a message to others – especially when someone is hurting your culture.
- Quick and clean works with a contained, neutral message.
- Face-saving occurs by letting the separation be their idea.
Wrong role in right organization – Focus
New head of marketing realized everyone was in the wrong role.
The head of their biggest business was intelligent, disciplined, analytical and stifling all the managers working for her – including the most creative guy in the group. Promoted her to be head of strategy and media where she helped cut media costs by 25% while improving its effectiveness.
The head of their innovation group was their strongest general manager for going businesses and stifling the creativity in his group. Moved him to take over the biggest business where he led efforts to double the growth rate.
Replaced him by promoting the creative guy that had been in the biggest business. That guy then led the creation of all sorts of new and wonderful things
Moved everyone to their new roles all at the same time – in the middle of annual planning. Everyone had to onboard someone into their old role while being onboarded into a new role.
In a completely different organization, it became almost immediately apparent that one new leader could not do the job into which he was hired. But he was a good fit with the organization. They demoted him into a different role that he could do. He was upset initially, but eventually accepted the new role. Eighteen months later he was performing at the highest levels and was happy as a clam in the mud.
The point is you can re-focus people by splitting their role so they can focus on part of what they were doing or by moving them to a different role – which could be a promotion, lateral, or demotion.
Right role for now – Nurse
As PrimeGenesis partner Rob Gregory used to say, “Never fire anyone until you know who’s going to do their job.” In those cases, your best option may be to nurse someone along in their current role until you find their replacement.
But that oversimplifies things. There are lots of reasons people need nursing. The right nursing could help them recover their footing so they can do the job they’re in. It could help them muddle through until it’s time for them to be refocused per above. Or it could help them meet the bare minimum requirements until it’s time for them to go away – ideally saving face by coming up with the idea to leave themselves.
In either case, nursing is a temporary state. It’s never a good idea to let someone stay in the wrong role any longer than absolutely necessary.
- Fire them, moving them out if they’re hurting themselves or others and don’t belong in your organization in any role.
- Focus them, changing the role they’re in, or moving them over or up if they’re in the right organization, but wrong role.
- Nurse them if they’re in the right role but underperforming or as an intermediate step on the way to focusing or firing them.