At some level, you know the problem. COVID-19 has switched your world from live to virtual. It turns out there are some nice things about this including savings in commuting and travel time and costs and more efficient meetings. Still, there’s something missing – chance encounters and informal conversations. Your chief of staff can give you increased leverage by managing you, priorities, programs and projects, and communication. Most leaders are unbalanced. They are relatively stronger or weaker across strategy, organization and operations.

• Those relatively weaker operationally need strong chief operating officers.

• Those relatively weaker organizationally need strong chief human resource officers.

• Those relatively weaker strategically need strong chief strategy officers, often titled CFO, CMO, General Counsel or the like. They’re important over time and need to be deliberately replaced with excuses to contact and scheduled informal conversations.

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