How AT&T Added Insult To Injury

How AT&T Added Insult To Injury

There are important lessons to be learned from AT&Ts two failures last week. First, their widespread system outage was a classic, preventable, basic failure. Then they added insult to injury with a $5 apology that made its customers feel even worse. All this from...

Learn From The 49ers. Sometimes It’s Better To Start On Defense

Learn From The 49ers. Sometimes It’s Better To Start On Defense

The lesson is that it’s better to start on defense when you know you’re going to get to take your shot. And the lesson is applicable well beyond the NFL’s new overtime rules. As most of you know, the San Francisco 49ers’ won the toss at the beginning of overtime in...