AMN Healthcare Services CEO Susan Salka says its most recent acquisition of Medfinders is going “exceptionally well.” She believes the acquisition has strengthened its position as the country’s largest health care staffing company, leading to a doubling of fill rates, keeping more services “in-house”, and helping win more business. She’s pleased because AMN’s customers, leadership and team members now see the benefits of the merger for their businesses and for themselves.

This success did not come without hard work and careful planning. The steps Salka and her team took provide insight into how to use the time before the deal closing to jump-start learning and relationships. Salka built success on a foundation of improved customer service and three priorities:

  1. Early conversations with all;
  2. A well-resourced Integration Management office;
  3. Staying close to the process.

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