Paint the grass to improve your new hires' onboarding experience.
Disney is committed to guests enterring parks that look as good as they did on the day they were opened for the first time. As soon as the last guest leaves at the end of every day, crews start repairing anything that needs it, touching up the rest, and making things look practically perfect in every way. They refuse to leave any guest's initial impressions to chance and implement that with an obsession to detail that is a source of pride. The last thing they do before opening the doors in the morning is paint any brown spots on the grass green. That's what they mean by obsession to detail.
Do you paint your grass?
What sort of impression are you making on the people you are onboarding into your organization? Do have the basics of accommodation in place: computer, phone, ID, passwords, desk, office, etc. every time? Do you have a plan to greet them, assimilate them, and help accelerate their progress? How much do you really care? What is your equivalent of painting the grass to make sure things don't fray around the edges?
John Hall
Connect
