Everything communicates 24/7 forever – everything people say and do and don’t say and don’t do, all the time, but especially on day one.  People remember their first experience with others and their last, with the middle ones blurring.  Yet, we all constantly see new employees say the wrong things and do the wrong things on day one.

Issue

The issue is that those first impressions last.

Suggestion

Our suggestion is for new employees to think through their messages and for hiring managers to work with new employees to manage their messages on day one – almost to the point of plotting out every minute of the day and scripting some of the most important interactions. It’s worth the extra effort to get this right.

George Bradt – PrimeGenesis Executive Onboarding and Transition Acceleration