Three Imperatives for Service Innovation

Successful service innovation: 1) align with purpose, 2) meet future needs, 3) are doable.

The Leadership Paradox II: Strategy v. Execution

Leaders are expected to manage the details, and also understand the strategy. These opposing skills are difficult for many managers to master – most tend to lean one way or the other. The best managers do both, by conceptualizing the strategy and drilling into the details to ensure the strategy is being followed, and the execution is successful.