Publish your opening hours during onboarding

openinghours

I know it's old school, but I decided to go to an actual store this morning to buy a Christmas present.  Busy day, so I decided to get there early.  Called them up to find out when they opened.  No one answered the phone.  No recording with hours.  No nothing.  So I went on their [...]

“Speak only if you can improve upon the silence.”

quakermeeting

In a world in which we're all attacked by an ever-growing cacophony of sights, sounds, smells, beeps, creeps and sleep-depriving tweets, silence is increasingly golden.  (Of course, this is from a guy who's writing a blog post every day.  So take it with a grain of salt.)  It's not clear where this quote originates.  I [...]

Influence vs. Control when Onboarding

lockup

As we're working through the upcoming 3rd edition of The New Leader's 100-Day Action Plan, we're challenging ourselves on what new leaders control vs influence. New leaders should take control of their first day, and lead the way with communication.  The free-flow of communication across all the new media means they leaders not control everything [...]

Lead Forward, not Backward

sunrise

Lead forward in the direction of goodness and not just away from a bad present. It's so easy to trash the past or the present that many get stuck doing that.  People in pain may not know exactly why they're in pain, but they do know they want the pain to go away.  It's easy [...]

Onboarding is a confidence game

confidence

Our firm runs confidence games.  The business result we deliver is helping new leaders and their teams deliver Better Results Faster.  The personal win we deliver is a reduced risk of failure.  But what we're really doing is helping new leaders and their teams build, communicate, and instill confidence.   We have three ideas: 1) [...]