Why The Fundamental Strategic Choice Is Between Converging And Diverging

Areas in which you choose to converge require less effort and investment, freeing up resources to invest in areas that require more effort and investment to build meaningful advantages.

Policies Inhibit. Guidelines Enable. Why?

Use policies only when you must constrain peoples’ actions because potential mistakes come with extinction-level risk.

How to Handle Good and Bad Mistakes

encourage intentional mistakes with minor impact and consider, prevent or excuse the rest.

How To Turn Seasonality Into A Competitive Advantage

You probably can’t change the underlying seasonality of demand. But you can choose whether to ignore, mitigate or leverage it.

Disney’s Best Ever Example Of Motivating Employees

The best examples of things that motivate others over the short-term almost always involve surprise and delight