Policies Inhibit. Guidelines Enable. Why?

Use policies only when you must constrain peoples’ actions because potential mistakes come with extinction-level risk.

How to Handle Good and Bad Mistakes

encourage intentional mistakes with minor impact and consider, prevent or excuse the rest.

How To Turn Seasonality Into A Competitive Advantage

You probably can’t change the underlying seasonality of demand. But you can choose whether to ignore, mitigate or leverage it.

Disney’s Best Ever Example Of Motivating Employees

The best examples of things that motivate others over the short-term almost always involve surprise and delight

The Art and Science of Team Optimization

The world needs three types of leaders: artistic, scientific and interpersonal. And the world needs them to work together to change feelings, knowledge and behaviors as a team.