A service break is a relationship break. You have to reconnect with the person wronged
craft and implement a 100-Day value acceleration plan to manage enterprise and personal cultural issues in a merger or acquisition
Bureaucracy can rear its ugly head anywhere people create red tape, policies and procedures more focused on protecting their turf than on serving customers
For 2015, remember that while others will follow a charismatic leader for a time, they will devote themselves to the cause of a BRAVE leader over time. Be that BRAVE leader. Inspire and enable others to be BRAVE leaders.
If everyone treated executive onboarding the way McDonald’s brings its franchisees into the fold, the failure rates for new leaders would plummet. In particular, increase your investment in the screening process, two-way qualification and onboarding executives across time, locations and … [Read More...]