The Art and Science of Team Optimization

The world needs three types of leaders: artistic, scientific and interpersonal. And the world needs them to work together to change feelings, knowledge and behaviors as a team.

Why You Should Lead Outside In Instead Of Inside Out

The true measure of success is not in the organizations, infrastructure or people leaders attract and develop, but in what those organizations, infrastructure and people get done for others.

Why You Must Rethink Your Attitude To Service Recovery

A service break is a relationship break. You have to reconnect with the person wronged

83% Mergers Fail. Leverage A 100-Day Value Acceleration Plan For Success Instead.

craft and implement a 100-Day value acceleration plan to manage enterprise and personal cultural issues in a merger or acquisition

Banish General Motors-like Bureaucracy. Embrace Hierarchy.

Bureaucracy can rear its ugly head anywhere people create red tape, policies and procedures more focused on protecting their turf than on serving customers