I got a field promotion this morning, asked to bridge the gap between the end of our overnight shift in a Red Cross shelter for victims of Hurricane Sandy and when the next supervisor could get there. In an instant, I went from being a volunteer to supervisor simply because no one else was available.
The supervisor of our overnight shift gave me a detailed briefing on what I needed to do. Our onsite partners from the health department and police department gave me their full support. There were no major incidents and the situation turned out fine. But it got me thinking.
The keys to managing the risk of promoting people much earlier than they are ready are:
- Be Prepared
- Manage the Hand-Off
- Learn and Adjust in Real Time