Scorecard – Total Onboarding Program Metrics
Have a system to track and measure onboarding progress. Think about looking at dimensions like these (plus many more):
Business Results
- Change in organization's main goals (such as revenue, profits, balance sheet, customer satisfaction, community impact, etc.)
- Increased retention rate of new employees (within first eighteen months or year of employment)
- New employee engagement (through something like Gallup's system)
Process Results
- Employee satisfaction with the onboarding process (through survey)
- Onboarding plans in place on first day
- Percentage of new employees with full logistics set up on first day
[This is adapted from Onboarding (Bradt and Vonnegut, Wiley 2009) and expanded in The Total Onboarding Program (Bradt and Bancroft, Wiley/Pfeiffer 2010) - which has many more possible ways to track your onboarding program's success.]
